Return Policy

Return & Refund Policy

Thank you for shopping with us! We want you to feel confident when ordering, so we’ve created a clear and fair return & refund policy. Please read carefully before making a purchase.

1. Returns
    •    We accept returns of unused, undamaged items in their original packaging within 30 days of delivery.
    •    To start a return, please contact us at [your support email] with your order number and reason for return.
    •    Items returned without first contacting us will not be accepted.

Non-returnable items include:
    •    Gift cards
    •    Discounted / clearance items (if marked as final sale)

2. Refunds
    •    Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
    •    If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
    •    Shipping costs are non-refundable, unless the return is due to our error (wrong item, defective, damaged).

3. Exchanges
    •    If you need to exchange an item for the same product (different size/color if applicable), please contact us first.
    •    Exchanges are subject to stock availability.

4. Damaged or Wrong Items
    •    If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund at no cost to you.

5. Shipping for Returns
    •    Customers are responsible for paying return shipping costs, unless the item was incorrect or defective.
    •    We recommend using a trackable shipping service — we cannot guarantee we’ll receive your returned item otherwise.

6. Contact Us

If you have any questions about returns or refunds, please contact us at waggersandco@gmail.com or via the Contact Section of our website