Terms and Conditions
Effective Date: 01/10/2025
Welcome to Waggers. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.
1. General
This website is operated by Waggers. Throughout the site, the terms “you” and “your” refer to the customer, visitor, or user of the website. By visiting our site and/or purchasing something from us, you engage in our services and agree to be bound by these Terms of Service.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes.
2. Eligibility
By using this site, you confirm that you are at least 18 years old, or that you are accessing the site under the supervision of a parent or guardian.
3. Products and Services
• We make every effort to display product descriptions, images, and pricing as accurately as possible.
• We reserve the right to refuse service, limit quantities, or cancel orders at our sole discretion.
• Prices and availability are subject to change without notice.
4. Orders and Payments
• By placing an order, you agree to provide current, complete, and accurate purchase and account information.
• All payments must be made through the payment methods offered on our website at the time of purchase.
• We reserve the right to refuse or cancel any order if fraud or unauthorised activity is suspected.
5. Shipping and Delivery
• Shipping times are estimates only and are not guaranteed. Please refer to our Shipping Policy for more details.
• We are not liable for delays, lost shipments, or issues caused by incorrect addresses provided by the customer.
6. Returns and Refunds
• Please refer to our Return & Refund Policy for full details on returns, exchanges, and refunds.
7. Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is the property of Waggers or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any of this content without our prior written permission.
8. Limitation of Liability
• To the fullest extent permitted by law, Waggers is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or website.
• Our liability is strictly limited to the purchase price of the product you bought.
9. Prohibited Uses
You may not use our site or products for any unlawful purpose or to violate any laws in your jurisdiction. This includes, but is not limited to:
• Engaging in fraudulent activity
• Distributing harmful code or malware
• Interfering with the operation of our website
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New Zealand.
11. Contact Information
If you have any questions about these Terms of Service, please contact us at:
waggersandco@gmail.com
Our goal is happy dogs and happier owners. If something’s not paw-fect, reach out and we’ll sort it out. Read more about our policies here.
Shipping & Delivery
Learn about our shipping options, delivery times, and costs for domestic and international orders.
Read full policyReturns & Exchanges
Our hassle-free return policy allows you to return items within 30 days for a full refund or exchange.
Read full policyPrivacy & Security
We take your privacy seriously. Learn how we collect, use, and protect your personal information.
Read full policyTerms of Service
The terms and conditions that govern your use of our website and services.
Read full policyStill have questions?
If you can't find the answer you're looking for, our customer service team is here to help.