Shipping Policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy outlines the terms and conditions regarding the delivery of your order.

Processing Time
    •    Orders are processed within 1–3 business days after payment is confirmed.
    •    Orders are not shipped or delivered on weekends or holidays.

Shipping Timeframes
    •    Standard shipping typically takes 12–14 business days from the date of dispatch.
    •    Delivery times are estimates and may vary due to factors outside of our control, including customs clearance, carrier delays, weather conditions, or high seasonal demand.
    •    In some cases, delivery may take longer than 14 business days. We appreciate your patience and understanding.

Order Tracking
    •    Once your order has shipped, you will receive a confirmation email with tracking information (where available).
    •    Tracking updates may take up to 3–5 business days to appear after dispatch.

Shipping Rates
    •    Shipping costs, if applicable, will be displayed at checkout before payment.
    •    We may offer free shipping promotions, which will be clearly indicated on our website when available.

International Shipping
    •    At this time, we ship internationally. 
    •    International customers are responsible for any customs duties, import taxes, or fees imposed by their local government.

Delays and Liability
    •    We are not responsible for delays caused by the carrier, customs, natural events, or other circumstances beyond our control.
    •    We are not liable for lost or stolen packages once they have been confirmed as delivered by the carrier. Customers should contact the carrier directly for assistance in such cases.

Incorrect Shipping Information
    •    Customers are responsible for providing accurate shipping details at checkout.
    •    We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:
waggersandco@gmail.com

Our goal is happy dogs and happier owners. If something’s not paw-fect, reach out and we’ll sort it out. Read more about our policies here.

Shipping & Delivery

Learn about our shipping options, delivery times, and costs for domestic and international orders.

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Returns & Exchanges

Our hassle-free return policy allows you to return items within 30 days for a full refund or exchange.

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Privacy & Security

We take your privacy seriously. Learn how we collect, use, and protect your personal information.

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Terms of Service

The terms and conditions that govern your use of our website and services.

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Still have questions?

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